FAQ

ESG stands for Environmental, Social, and Governance, the three key factors for evaluating a company's sustainability and ethical practices. Environmental factors include carbon emissions and resource use; social factors cover employee relations and community impact; governance involves leadership, ethics, and transparency.

Applicable Scenarios

Useful for teams starting to understand sustainability, investor questionnaires, supply chain requests, or sustainability report scope.

Next step

First confirm whether the company needs to respond with an ESG report, carbon inventory data, customer questionnaire answers, or internal management metrics.

Common options for Taiwan companies include local reporting systems, international SaaS, consulting projects with Excel, and fully manual workflows. Compare TWSE formats, GRI / IFRS / TCFD framework support, Traditional Chinese and English collaboration, data retention, review records, and year-over-year reuse.

Applicable Scenarios

If the team needs chapter ownership, data collection, AI drafts, and review records in one workflow, evaluate Syber. If it is a one-time data consolidation task, Excel or a consulting project may be enough.

Next step

Review the ESG reporting system comparison guide first, then decide whether to enter a product workflow or look for peer report examples.

When choosing a carbon inventory system, first check support for ISO 14064-1, GHG Protocol, Scopes 1-3, emission factor versions, activity data collection, supporting evidence management, review records, and third-party verification preparation.

Applicable Scenarios

If data is spread across sites or departments and you need to retain activity data, attachments, edit history, calculation basis, and verification materials, it is worth evaluating a carbon inventory system such as DCarbon.

Next step

First list the inventory boundary, data owners, and the verification or customer requirements that must be completed this year.

Sustaihub keeps system workflows and implementation support on one path: Syber handles report chapters and reviews, DCarbon handles inventory data and verification preparation, and SustainAI lets you browse peer reports and disclosure examples.

Applicable Scenarios

Useful for teams that want data to remain in their own system, reuse the workflow next year, and still receive professional support. If only a one-time outsourced report is needed, a pure consulting service may be simpler.

Next step

First identify whether your current bottleneck is the report, the carbon inventory, peer references, or verification preparation.

Timeline and cost vary by company size, disclosure scope, data readiness, and verification needs. For a first report, confirm frameworks, chapter ownership, data gaps, and review workflows before choosing a system workflow or implementation support.

Applicable Scenarios

Useful for teams planning a first report, uncertain about the annual timeline, or unsure whether to start with consulting, software, or peer examples.

Next step

First organize the applicable frameworks, expected publication date, data-owning departments, and whether third-party verification is required.

Currently available templates include GRI, SASB, TCFD, TNFD, IFRS S1/S2, SDGs, and templates for Taiwan ESG filing and corporate governance evaluation. Available items depend on your current plan and version.

Applicable Scenarios

Useful for reporting teams that need to manage TWSE formats, international disclosure frameworks, and internal custom indicators at the same time.

Next step

First confirm the frameworks and regulatory formats required this year, then check whether the system maps them to chapters and data tables.

Yes. For a first report, the system does not replace judgment; it centralizes chapter structure, data owners, evidence, drafts, and review status to reduce cross-department back-and-forth.

Applicable Scenarios

Useful for teams with a report deadline, cross-department data collection, or a need to reuse the same workflow next year.

Next step

First review the reporting workflow for data collection and review, then decide whether implementation support is needed.

Syber is a cloud SaaS product, so initial setup can usually be completed quickly. Actual implementation depends on framework scope, user count, historical data, permissions, and whether consulting support is needed.

Applicable Scenarios

Useful for teams that want to review the workflow first, then gradually move department data and review processes into the platform.

Next step

First confirm the frameworks, participating departments, number of data tables, and expected publication timeline.

Syber plans vary by team size, project count, framework needs, storage, AI usage, permissions, and implementation support. Lite can be used for small-team evaluation; Premium and Enterprise depend on company size and workflow complexity.

Applicable Scenarios

Useful for teams that already know approximate user count, framework scope, and reporting timeline, and want to compare plan differences.

Next step

First list account count, number of reports this year, required frameworks, and whether consulting support is needed.

DCarbon organizes Scope 1-3 calculations around the ISO 14064-1 and GHG Protocol inventory structures and calculates with the configured emission factors. The company and independent verifier must still confirm applicability and conformity.

Applicable Scenarios

Useful for inventory teams that need activity data and evidence attachments in one workflow, calculated with the configured emission factors and ready for verification preparation.

Next step

First confirm inventory boundary, data sources, emission factor versions, and whether third-party verification is needed.

For a first carbon inventory, common issues include boundary setting, data owners, activity data format, factor versions, and inconsistent evidence files. DCarbon puts these into a traceable workflow and can be paired with professional support when needed.

Applicable Scenarios

Useful for first-time inventories, cross-site data collection, or teams preparing evidence for ISO 14064-1 verification.

Next step

First inventory the sites, emission sources, department owners, and existing data formats for this year.

Yes, as a disclosure basis. If carbon inventory data has clear periods, boundaries, scopes, factors, and evidence, it can support GRI, IFRS S2, TCFD, or internal climate disclosures. DCarbon and Syber are separate systems: DCarbon handles the inventory and calculations, and Syber handles report collaboration. When citing inventory results, note the inventory period, version, and verification status.

Applicable Scenarios

Suitable for teams that need both carbon inventory and sustainability reporting, and do not want to re-enter the same carbon data across different spreadsheets.

Next step

First confirm which GHG indicators the report must disclose, plus the version and verification status of inventory results.

ESG report preparation usually includes framework confirmation, material topic identification, stakeholder engagement, data collection and consolidation, chapter writing, internal review, third-party verification, and post-publication feedback. The order varies by industry, regulation, and data maturity.

Applicable Scenarios

Useful for teams preparing a first report, working with data spread across departments, or needing review checkpoints before verification.

Next step

First confirm the frameworks required this year, expected publication timing, and internal data owners.

Third-party verification is usually performed by an external verification or assurance body. Common standards include AA1000AS, ISAE3000, or specific greenhouse gas verification standards. Companies should prepare report boundaries, data sources, evidence files, review records, and management confirmation records first.

Applicable Scenarios

Useful for teams near report finalization, preparing for verification, or needing to understand data gaps before verification.

Next step

First list verification scope, expected verifier, data gaps, and internal review owners.

The SustainAI sustainability report database lets you search ESG, CSR, and sustainability reports publicly disclosed by Taiwanese companies. Filter by industry and year, or view a company's annual reports and download the original PDFs.

Applicable Scenarios

For teams still looking for peer examples, disclosure wording, material topic structure, or the source PDFs of reports.

Next step

Start by finding peer reports by industry or company and note the public disclosures and original page numbers worth referencing; your own disclosures should still rely on your actual data and supporting documents.

Public reports can be browsed and downloaded directly; advanced comparison, citation organization, or internal workflow integration depends on the features and use case you need.

Applicable Scenarios

Useful for research, peer comparison, and source checking before deciding whether to enter reporting or carbon inventory workflows.

Next step

Start by viewing one company's or one industry's reports in the database to confirm the data fits your research goal.

In Taiwan, listed and OTC companies with paid-in capital of NT$2 billion or more are already required to prepare sustainability reports, and the Financial Supervisory Commission (FSC) continues to expand the scope. Even if your company is not yet required to do so, many brands and large enterprises have begun asking their supply chains for ESG data. We recommend that SMEs start with a sustainability report: first understand the applicable frameworks and disclosure scope, then decide whether to expand to carbon inventory and other areas based on actual needs.

Applicable Scenarios

Useful for teams that have received customer questionnaires, supply chain requests, bank requests, or investor requests, but are not sure whether a full report is needed.

Next step

First group external requests into four categories: reports, carbon data, governance documents, and supply chain questionnaires.

Cost depends on the task: answering customer questionnaires, running carbon inventory, preparing a sustainability report, and obtaining third-party verification have very different scopes. SMEs should define the minimum required scope before choosing internal work, software tools, or external support.

Applicable Scenarios

Useful for teams with limited budgets that have already been asked by customers or regulators to provide ESG data.

Next step

First confirm what must be delivered this year. Do not put every ESG task into one project from the start.

Verification success depends on whether data sources, boundaries, calculation logic, evidence files, internal review, and disclosures are consistent. It is not determined by choosing one type of consulting firm. System workflows and external support can both reduce pre-verification gaps.

Applicable Scenarios

Useful for teams that already have basic data and internal owners but worry about incomplete documentation or process gaps before verification.

Next step

Use a verification checklist first to check whether data sources, attachments, versions, and review records are complete.

Local ESG platforms usually focus more on Taiwan regulatory formats, Traditional Chinese interfaces, local verification documents, and Taiwan operating contexts. International SaaS often has broader framework coverage and multinational governance capabilities, but must be checked for Taiwan-specific formats and language workflows.

Applicable Scenarios

Useful for Taiwan sites of multinational companies, listed and OTC companies, or teams that must satisfy both overseas headquarters and Taiwan regulatory requirements.

Next step

First list the required regulatory formats, languages, frameworks, and headquarters reporting requirements, then compare platforms.

They fit different situations. Consultants are useful for strategic judgment, materiality assessment, verification preparation, and first implementation. Systems are useful for long-term data retention, chapter ownership, review workflows, and reuse in later years. Many companies combine them by stage rather than choosing only one.

Applicable Scenarios

Useful for teams comparing a one-time report project with building a reusable internal process.

Next step

First decide whether this year's core risk is lack of expert judgment or scattered data workflows.

The difference is not only speed, but whether data can be traced and handed over. A carbon inventory system can help organize activity data, supporting attachments, and calculation versions, and calculate using configured emission factors. Excel can also be used to start an inventory, but collaboration, version control, and later verification usually require more manual checking.

Applicable Scenarios

Useful for teams that need cross-site, cross-department, multi-person review, or expect to continue inventory work every year.

Next step

Estimate the number of data sources, contributors, attachments, and verification requirements before deciding whether Excel is enough.