FAQ
FAQ about ESG reporting systems, carbon accounting, consulting services and implementation at Sustaihub.
ESG Fundamentals
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ESG stands for Environmental, Social, and Governance — three key factors for evaluating corporate sustainability and ethical practices. Environmental factors include carbon emissions and resource use. Social factors cover employee relations and community impact. Governance factors involve corporate governance structure and business ethics.
Applicable Scenarios
Useful for teams starting to understand sustainability, investor questionnaires, supply chain requests, or sustainability report scope.
Next step
First confirm whether the company needs to respond with an ESG report, carbon inventory data, customer questionnaire answers, or internal management metrics.
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Common options for Taiwan companies include local reporting systems, international SaaS, consulting projects with Excel, and fully manual workflows. Compare TWSE formats, GRI / IFRS / TCFD framework support, Traditional Chinese and English collaboration, data retention, review records, and year-over-year reuse.
Applicable Scenarios
If the team needs chapter ownership, data collection, AI drafts, and review records in one workflow, evaluate Syber. If it is a one-time data consolidation task, Excel or a consulting project may be enough.
Next step
Review the ESG reporting system comparison guide first, then decide whether to enter a product workflow or look for peer report examples.
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When choosing a carbon inventory system, first check support for ISO 14064-1, GHG Protocol, Scope 1-3, emission factor versions, activity data collection, evidence files, review records, and third-party verification preparation.
Applicable Scenarios
If data is spread across sites or departments and factor versions, attachments, change records, and verification data must be retained, evaluate a carbon inventory system such as DCarbon.
Next step
First list the inventory boundary, data owners, and the verification or customer requirements that must be completed this year.
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Sustaihub combines system workflows and implementation support in one path: Syber manages report chapters and review, DCarbon manages inventory data and verification readiness, and SustainAI helps search peer reports and disclosure examples.
Applicable Scenarios
Useful for teams that want data to remain in their own system, reuse the workflow next year, and still receive professional support. If only a one-time outsourced report is needed, a pure consulting service may be simpler.
Next step
First identify whether the blocker is reporting, carbon inventory, peer data search, or verification preparation.
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Timeline and cost vary by company size, disclosure scope, data readiness, and verification needs. For a first report, confirm frameworks, chapter ownership, data gaps, and review workflows before choosing a system workflow or implementation support.
Applicable Scenarios
Useful for teams planning a first report, uncertain about the annual timeline, or unsure whether to start with consulting, software, or peer examples.
Next step
First organize the applicable frameworks, expected publication date, data-owning departments, and whether third-party verification is required.
Syber Sustainability Reporting System
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The currently verified templates include GRI, TCFD, TNFD, IFRS S1/S2, SDGs, and Taiwan ESG filing and corporate-governance evaluation templates. Available items depend on the current plan and version.
Applicable Scenarios
Useful for reporting teams that need to manage TWSE formats, international disclosure frameworks, and internal custom indicators at the same time.
Next step
First confirm the frameworks and regulatory formats required this year, then check whether the system maps them to chapters and data tables.
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Yes. For a first report, the system does not replace judgment; it centralizes chapter structure, data owners, evidence, drafts, and review status to reduce cross-department back-and-forth.
Applicable Scenarios
Useful for teams with a report deadline, cross-department data collection, or a need to reuse the same workflow next year.
Next step
First review the reporting workflow for data collection and review, then decide whether implementation support is needed.
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Syber is a cloud SaaS product, so initial setup can usually be completed quickly. Actual implementation depends on framework scope, user count, historical data, permissions, and whether consulting support is needed.
Applicable Scenarios
Useful for teams that want to review the workflow first, then gradually move department data and review processes into the platform.
Next step
First confirm the frameworks, participating departments, number of data tables, and expected publication timeline.
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Syber plans vary by team size, project count, framework needs, storage, AI usage, permissions, and implementation support. Lite can be used for small-team evaluation; Premium and Enterprise depend on company size and workflow complexity.
Applicable Scenarios
Useful for teams that already know approximate user count, framework scope, and reporting timeline, and want to compare plan differences.
Next step
First list account count, number of reports this year, required frameworks, and whether consulting support is needed.
DCarbon Carbon Management System
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DCarbon organizes Scope 1-3 calculations around the ISO 14064-1 and GHG Protocol inventory structures and provides Taiwan Ministry of Environment emission-factor data. The company and independent verifier must still confirm applicability and conformity.
Applicable Scenarios
Useful for inventory teams that need activity data, emission factors, evidence attachments, and verification preparation in one workflow.
Next step
First confirm inventory boundary, data sources, emission factor versions, and whether third-party verification is needed.
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For a first carbon inventory, common issues include boundary setting, data owners, activity data format, factor versions, and inconsistent evidence files. DCarbon puts these into a traceable workflow and can be paired with professional support when needed.
Applicable Scenarios
Useful for first-time inventories, cross-site data collection, or teams preparing evidence for ISO 14064-1 verification.
Next step
First inventory the sites, emission sources, department owners, and existing data formats for this year.
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Yes. If carbon inventory data has clear periods, boundaries, scopes, factors, and evidence, it can support GRI, IFRS S2, TCFD, or internal climate disclosures. DCarbon and Syber help reduce duplicate consolidation.
Applicable Scenarios
Useful for teams that need both inventory and sustainability reporting and do not want to re-enter the same carbon data across spreadsheets.
Next step
First confirm which GHG indicators the report must disclose, plus the version and verification status of inventory results.
Consulting
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ESG report preparation usually includes framework confirmation, material topic identification, stakeholder engagement, data collection and consolidation, chapter writing, internal review, third-party verification, and post-publication feedback. The order varies by industry, regulation, and data maturity.
Applicable Scenarios
Useful for teams preparing a first report, working with data spread across departments, or needing review checkpoints before verification.
Next step
First confirm the frameworks required this year, expected publication timing, and internal data owners.
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Third-party verification is usually performed by an external verification or assurance body. Common standards include AA1000AS, ISAE3000, or specific greenhouse gas verification standards. Companies should prepare report boundaries, data sources, evidence files, review records, and management confirmation records first.
Applicable Scenarios
Useful for teams near report finalization, preparing for verification, or needing to understand data gaps before verification.
Next step
First list verification scope, expected verifier, data gaps, and internal review owners.
Data Library
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SustainAI and the public report database include ESG, CSR, and sustainability reports from Taiwan-listed and international companies. Users can search reports and disclosure sections by company, industry, year, and keyword.
Applicable Scenarios
Useful for teams looking for peer examples, disclosure wording, material topic structures, or report PDF sources.
Next step
Search by company, industry, or reporting standard, then save the relevant public disclosures and original page references. Your company’s disclosures must still be based on its own data and supporting evidence.
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Public report search can be used directly. More advanced AI Q&A, comparison analysis, citation organization, or workflow integration depends on feature needs and usage context.
Applicable Scenarios
Useful for research, peer comparison, and source checking before deciding whether to enter reporting or carbon inventory workflows.
Next step
Start by searching one company or topic in the report database to confirm whether the data fits your research purpose.
ESG Beginner's Guide for SMEs
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Listed companies in Taiwan with capital exceeding NT$2 billion are already required to publish sustainability reports, and the Taiwan Financial Supervisory Commission (FSC) continues to expand coverage. Even if not yet mandated, many brands and large enterprises have begun requiring carbon emission and ESG data from their supply chains. We recommend SMEs take a phased approach: start with a carbon inventory, then expand to sustainability reporting as needed, lowering the barrier to entry.
Applicable Scenarios
Useful for teams that have received customer questionnaires, supply chain requests, bank requests, or investor requests, but are not sure whether a full report is needed.
Next step
First group external requests into four categories: reports, carbon data, governance documents, and supply chain questionnaires.
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Cost depends on the task: answering customer questionnaires, running carbon inventory, preparing a sustainability report, and obtaining third-party verification have very different scopes. SMEs should define the minimum required scope before choosing internal work, software tools, or external support.
Applicable Scenarios
Useful for teams with limited budgets that have already been asked by customers or regulators to provide ESG data.
Next step
First confirm what must be delivered this year. Do not put every ESG task into one project from the start.
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Verification success depends on whether data sources, boundaries, calculation logic, evidence files, internal review, and disclosures are consistent. It is not determined by choosing one type of consulting firm. System workflows and external support can both reduce pre-verification gaps.
Applicable Scenarios
Useful for teams that already have basic data and internal owners but worry about incomplete documentation or process gaps before verification.
Next step
Use a verification checklist first to check whether data sources, attachments, versions, and review records are complete.
ESG Software Comparison
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Local ESG platforms usually focus more on Taiwan regulatory formats, Traditional Chinese interfaces, local verification documents, and Taiwan operating contexts. International SaaS often has broader framework coverage and multinational governance capabilities, but must be checked for Taiwan-specific formats and language workflows.
Applicable Scenarios
Useful for Taiwan sites of multinational companies, listed companies, or teams that must satisfy both headquarters and Taiwan regulatory requirements.
Next step
First list the required regulatory formats, languages, frameworks, and headquarters reporting requirements, then compare platforms.
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They fit different situations. Consultants are useful for strategic judgment, materiality assessment, verification preparation, and first implementation. Systems are useful for long-term data retention, chapter ownership, review workflows, and reuse in later years. Many companies combine them by stage rather than choosing only one.
Applicable Scenarios
Useful for teams comparing a one-time report project with building a reusable internal process.
Next step
First decide whether this year's core risk is lack of expert judgment or scattered data workflows.
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The difference is not only speed. It is whether data stays traceable and easy to hand over. A carbon inventory system keeps activity data, emission factors, calculation versions, evidence, and verification preparation in one workflow. Excel can start the work, but collaboration, version control, and verification usually require more manual checking.
Applicable Scenarios
Useful for teams that need cross-site, cross-department, multi-person review, or expect to continue inventory work every year.
Next step
Estimate the number of data sources, contributors, attachments, and verification requirements before deciding whether Excel is enough.
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